Privacy Policy

We take your privacy seriously. Learn about how we collect, use, and protect your personal information.

Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, password, and authentication data
  • Profile Information: Optional profile details and preferences
  • Content: Stories, adventures, images, videos, and other content you create or upload
  • Usage Data: How you interact with our platform, features used, and preferences
  • Communication Data: Messages, feedback, and support requests
  • Payment Information: Billing details processed securely through third-party payment processors

We also automatically collect certain technical information, including IP addresses, browser type, device information, and usage patterns through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our interactive storytelling platform
  • Process transactions and manage your account
  • Generate AI-powered content (images, videos, text) for your adventures
  • Send you technical notices, updates, and important service communications
  • Respond to your comments, questions, and support requests
  • Analyze usage patterns to improve our services and develop new features
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms of service

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With Your Consent: When you explicitly authorize us to share your information
  • Service Providers: With trusted third-party services that help us operate our platform, including:
    • AI service providers for content generation
    • Payment processors for billing
    • Cloud hosting and infrastructure providers
    • Analytics and monitoring services
  • Legal Compliance: To comply with legal obligations, court orders, or government requests
  • Safety and Security: To protect our rights, property, safety, or that of our users
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal information we hold
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information (subject to legal and operational requirements)
  • Portability: Request export of your data in a machine-readable format
  • Objection: Object to certain types of data processing
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at hello@questas.co. We will respond to your request within a reasonable timeframe.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Content you've created may be retained in accordance with our terms of service.

Children's Privacy

Questas is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Cookie Policy

We use cookies and similar technologies to enhance your experience. Please refer to our Cookie Policy for more information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us through our contact page.